Bring an existing number
Keep the number you already advertise with your current provider and forward its calls to your agent.
Forwarding keeps your number with your current provider and diverts its calls to your agent. The number itself does not move, and your existing plan keeps running.
To transfer (port) a number onto the platform instead, contact the team.
Setting up forwarding
- Choose Use my existing number in workspace settings → Phone numbers.
- Enter the number you already advertise. The platform provisions a destination number for you.
- Dial a short code on your own phone to activate the divert.
Which calls divert
- All calls. Every call to your number rings your agent. Pick this when the agent runs the line.
- When unanswered. Your phone rings first; if you don't pick up, your agent does. Pick this to catch calls yourself first and let the agent take the ones you miss.
- When busy. If you're already on a call, your agent answers the new one. Pick this so a second caller never hits an engaged tone.
The codes to dial
Dial these from your business phone, the handset that has the number.
<destination> is the Meddle number the platform gives you, in its national
0… form; the setup screen fills it in for you.
| When your agent answers | Turn on | Turn off |
|---|---|---|
| All calls | **21*<destination># | ##21# |
| When unanswered | **61*<destination># | ##61# |
| When busy | **67*<destination># | ##67# |
Dial the Turn on code and press call, then wait for the confirmation tone before you hang up. To switch forwarding off later, dial the matching Turn off code. The codes are the same on Telstra, Optus and Vodafone.
Which caller ID your agent sees
Most carriers pass the original caller's number through, so your agent knows who's calling. A few send your own number instead. One test call confirms which yours does: ring your advertised number and check the caller ID your agent records.
On a landline or office phone system the dialling codes above may not apply. Set call forwarding through your carrier or phone system instead, pointing it at the same destination number.