Telecommunications obligations
Recording consent, outbound calling rules, and what an agent does in an emergency.
Australian surveillance devices legislation is state-based, and several states require the consent of all parties to record a private conversation. Western Australia is the strictest and is the standard the platform is designed to. Recording itself is on by default; a workspace opts out.
The disclosure comes first
The platform speaks a recording disclosure as the opening clause of the greeting, before any other content, because it is the clause that carries legal weight. An artificial intelligence disclosure follows it where enabled.
1. recording disclosure spoken before anything else
2. AI disclosure next, where enabled
3. the rest of the greetingA disclosure is spoken only when it is both enabled and non-blank, and validation stops an enabled-but-blank disclosure reaching a live agent. See Consent and disclosure for how each line is set up.
Outbound calling
Outbound campaigns are subject to the Australian Communications and Media Authority's requirements and the Do Not Call Register. The platform will not dial a list until the operator confirms consent compliance for that list.
An agent can add a caller to a workspace do-not-call list during a conversation.
Emergency calls
Meddle agents do not place emergency calls, and a Meddle number is not a substitute for a telephone service capable of reaching emergency services.
You can give an agent an emergency escalation tool. It speaks a fixed instruction to call triple zero and routes the caller to a human. The tool is opt-in, so an agent without it has no emergency behaviour.